fv99 Privacy Policy — How We Protect Your Personal Data

01 Introduction

This Privacy Policy ("Policy") describes how fv99 ("we", "us", "our") collects, uses, stores, shares, and protects personal information provided by users ("you", "your") when accessing or using the fv99 platform at fv99.vu, including all associated pages, features, games, betting markets, promotions, and support channels (collectively, the "Platform").

fv99 is Bangladesh's premier online betting and casino platform, serving players from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and across the country. As a platform handling financial transactions, identity data, and gaming activity, we take data protection seriously and apply rigorous measures to ensure your personal information is handled responsibly at all times.

By registering an account on fv99, making a deposit, or placing a wager, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.

02 Data We Collect

fv99 collects personal data across several categories depending on how you interact with the Platform. The following table summarises the categories of personal data we process:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data unless specifically required by applicable law or expressly provided by you in the context of a responsible gaming self-assessment.

03 How Data Is Collected

fv99 collects personal data through the following channels:

• Direct registration: When you create a fv99 account, you voluntarily provide identity, contact, and account data through the registration form.
• Identity verification (KYC): When you submit documents such as a national identity card, passport, or driving licence in response to a KYC request, we collect and store copies of those documents for the purpose of age and identity verification.
• Financial transactions: Each time you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, or a Bangladeshi bank, transaction metadata is recorded automatically by our payment processing systems.
• Platform usage: Our servers automatically log technical and gaming activity data every time you interact with the Platform — including browsing the site, launching a game, placing a bet, or accessing the live casino.
• Cookies and similar technologies: As described in Section 8 of this Policy, we use cookies, local storage, and similar tracking technologies to collect technical data about your device and browsing behaviour on fv99.vu.
• Customer support communications: If you contact our support team by email at [email protected] or via any in-platform chat tool, the content of those communications is collected and stored.
• Third-party verification partners: Where we engage third-party identity verification or fraud prevention services, those partners may return additional data signals to us as part of the verification process.

04 Purpose of Processing

fv99 processes your personal data for the following specific purposes:

• Account management: To create, maintain, and administer your fv99 account, including processing logins, updating account settings, and managing responsible gaming preferences.
• Identity and age verification: To verify that you are aged 21 or above and that the identity information provided at registration is accurate and genuine, in compliance with our legal and operational obligations.
• Payment processing: To execute deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and Bangladeshi banking partners, and to maintain accurate financial records in Bangladeshi Taka (৳ BDT).
• Service delivery: To provide you with access to cricket betting markets, live casino games, slot machines, crash games, jackpot products such as Ocean King Jackpot, and all other games and features on the Platform.
• Security and fraud prevention: To detect, investigate, and prevent unauthorised account access, multi-accounting, bonus abuse, money laundering, and other forms of fraudulent or prohibited conduct.
• Responsible gaming compliance: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfil our duty of care to players under our Responsible Gaming Policy.
• Legal and regulatory compliance: To fulfil record-keeping, reporting, and cooperation obligations imposed by applicable law.
• Customer support: To respond to your queries, resolve disputes, investigate complaints, and improve the quality of our support services.
• Marketing and promotions: Where you have opted in, to send you personalised promotional offers, seasonal campaigns (such as BPL, Eid, Pohela Boishakh promotions), and relevant product updates by email or SMS.
• Platform improvement: To analyse aggregate usage patterns and technical performance data to identify areas for improvement in the Platform's design, speed, and feature set.

05 Legal Basis for Processing

fv99 processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to deliver the services you requested when creating a fv99 account, including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable legal obligations, including identity verification, anti-money laundering checks, and record retention requirements.
• Legitimate interests: Processing carried out for purposes that serve fv99's legitimate business interests — such as fraud prevention, platform security, and internal analytics — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for optional marketing communications. You may withdraw your consent at any time by contacting [email protected] or adjusting your account communication preferences.

06 Data Sharing & Third Parties

fv99 does not sell your personal data to third parties. We may share your data with the following categories of recipients strictly as necessary to operate the Platform:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other Bangladeshi financial institutions involved in processing your deposit and withdrawal transactions. Each payment partner handles your data under their own privacy policies and applicable financial regulations.
• Identity verification providers: Third-party KYC and age verification service providers engaged to confirm the authenticity of the identity documents you submit.
• Fraud prevention and security services: Specialised providers that analyse transaction patterns and account behaviour to detect fraud, money laundering, and other prohibited conduct.
• Game content providers: Providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session data necessary to deliver their games within the fv99 Platform. No personally identifiable information beyond a session token is shared with game providers.
• IT infrastructure and hosting providers: Cloud hosting and content delivery network providers that store and serve the fv99 Platform. All infrastructure partners are contractually required to apply appropriate data security standards.
• Legal and regulatory authorities: Where required by applicable law, court order, or lawful request from a competent authority, fv99 may disclose personal data to law enforcement or regulatory bodies.

07 Data Retention

fv99 retains personal data only for as long as necessary to fulfil the purpose for which it was collected or as required by applicable legal obligations. The following general retention periods apply:

• Active account data: Retained for the full duration of your account's active status plus a minimum of five (5) years following account closure, to satisfy financial record-keeping and anti-money laundering obligations.
• KYC and identity documents: Retained for a minimum of five (5) years from the date of submission or from the date of account closure, whichever is later.
• Transaction records: All deposit and withdrawal records are retained for a minimum of five (5) years in accordance with applicable financial regulations.
• Support communications: Retained for three (3) years from the date of the last interaction, unless the communication relates to a dispute or legal claim, in which case it is retained until final resolution.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we honour your communication preferences and do not contact you after an opt-out.
• Technical and log data: Retained for up to twelve (12) months for security and platform optimisation purposes.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data management procedures. Anonymised, aggregated data that cannot be used to identify you may be retained indefinitely for statistical and analytical purposes.

08 Cookies & Tracking Technologies

fv99 uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and gather analytical data about how players use the site. The following categories of cookies may be set when you visit fv99.vu:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable core features such as user authentication, session management, and security checks. They cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: These remember your preferences — such as your selected language or display settings — so you do not need to reconfigure them on every visit.
• Analytics cookies: These collect aggregate, anonymised data about how visitors navigate the Platform, which pages are most visited, and where users encounter errors. This data is used solely to improve Platform performance and user experience.
• Security cookies: These help us detect and prevent fraudulent activity, unauthorised account access, and automated bot behaviour.

Most web browsers allow you to control cookie settings through the browser's preferences menu. You may disable non-essential cookies at any time; however, disabling strictly necessary cookies will prevent you from logging in or using Platform features that require an active session.

09 Data Security

fv99 applies a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your device and the fv99 servers is encrypted using industry-standard Transport Layer Security (TLS). The padlock icon in your browser confirms an active encrypted connection at all times.
• Password hashing: Account passwords are never stored in plain text. They are processed through a one-way cryptographic hash function so that even internal staff cannot read your password.
• Access controls: Access to personal data within fv99 is restricted on a strict need-to-know basis. Staff members are granted the minimum level of data access required to perform their role.
• Intrusion detection: Automated systems monitor Platform traffic for anomalous patterns that may indicate unauthorised access attempts, credential stuffing attacks, or other security threats.
• Secure data storage: Personal and financial data is stored in secured server environments with physical and logical access controls. Backup copies are encrypted and stored in geographically separate locations.
• Incident response: In the event of a data breach that poses a risk to your rights and interests, fv99 will notify affected users by email within a reasonable timeframe and take immediate remedial action.

While fv99 takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

10 Your Data Rights

As a fv99 account holder, you hold a number of rights with respect to your personal data. To exercise any of the rights listed below, please contact us in writing at [email protected] with the subject line "Data Rights Request" and include your registered account email address so we can locate and verify your account.

• Right of access: You may request a copy of the personal data fv99 holds about you, along with information on how it is being processed.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected. For data that affects identity verification (name, date of birth, NID number), correction requests must be supported by valid documentary evidence.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations. Data subject to mandatory financial record-keeping requirements cannot be deleted before the applicable retention period expires.
• Right to restriction of processing: You may request that we limit the processing of your data to storage only while a dispute or correction request is being resolved.
• Right to data portability: You may request a copy of the personal data you provided to fv99 in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing carried out on the basis of legitimate interests. You may also withdraw consent for marketing communications at any time without affecting the lawfulness of prior processing.

fv99 will respond to all data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further sixty (60) days, of which you will be notified in advance.

11 Minors & Age Policy

The fv99 Platform is strictly intended for adults aged 21 years and above. fv99 does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step for all account registrations, and additional documentary verification may be required before the first withdrawal or at any time at fv99's discretion.

If fv99 discovers or has reasonable grounds to believe that personal data belonging to a person under the age of 21 has been collected through the Platform, we will immediately suspend the relevant account, initiate an investigation, and delete or quarantine the data of the underage individual in accordance with applicable law. Any winnings accrued by an underage account holder will be forfeited.

12 Changes to This Privacy Policy

fv99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Where material changes are made, we will notify registered account holders by email to their registered address and update the "Last Updated" date at the top of this page.

Your continued use of the fv99 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Policy, you must cease use of the Platform and close your account before the effective date of the changes.

We recommend reviewing this Policy periodically — particularly before making a deposit or accessing new Platform features — to ensure you remain comfortable with how your data is being used.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by fv99, please contact our Data Protection team using the details below. All correspondence should be submitted in English and include your registered account email address to allow us to verify your identity and locate your account record efficiently.

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data requests: "Data Rights Request — [Your Registered Email]"
• Response time: Our support and data protection team is available 24/7 including Bangladesh public holidays. We aim to acknowledge all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6) and resolve them within 30 calendar days.