Play Smart, Stay in Control on fv99
fv99 is committed to providing Bangladesh players with a safe, fair, and enjoyable betting environment. Our responsible gaming tools empower you to set limits, take breaks, and reach out for support — on your terms, at any time.
Responsible Gaming at the Heart of fv99
At fv99, we believe that online betting and casino gaming should always be a form of entertainment — never a financial strategy or a way to cope with stress. Bangladesh players who choose fv99 deserve a platform that looks out for their wellbeing just as much as it delivers great games and fair odds.
Our responsible gaming programme is built around one principle: giving you complete control over your experience. Whether you want to set a daily deposit limit before you even start playing, schedule a cooling-off period after a big session, or permanently close your account, every tool is available to you instantly — free of charge, no questions asked.
fv99 also takes age verification seriously. The platform is strictly available to players who are 21 years of age or older. Our KYC process verifies identity and age for every new account, and we reserve the right to request further documentation at any time. Any account found to belong to a person under 21 will be immediately suspended and all funds handled in accordance with our Terms & Conditions.
If you ever feel that gambling is no longer fun — if it is causing you financial strain, relationship difficulties, or emotional distress — please reach out to our support team at [email protected] immediately. Help is always available, and we will never judge you for asking.
What Is Responsible Gaming?
Responsible gaming refers to a set of practices and tools designed to keep gambling safe, enjoyable, and within healthy limits. It involves recognising the difference between recreational play and problematic behaviour — and taking action before small warning signs grow into larger issues.
Key responsible gaming principles that fv99 applies across the platform include:
- Informed play — Understanding the odds, house edge, and randomness of all games before wagering.
- Budget management — Only betting what you can comfortably afford to lose without financial hardship.
- Time awareness — Keeping track of how long you spend on the platform each session and each day.
- Emotional awareness — Never chasing losses or gambling under the influence of stress, alcohol, or strong emotion.
- Seeking help early — Contacting support or using self-exclusion tools at the first sign that gambling is becoming a problem.
fv99 actively monitors account activity for patterns that may indicate problem gambling, and our team may proactively reach out to players whose activity raises concern. All such interactions are confidential and handled with care.
Six Tools to Keep Your Gaming Safe
Every fv99 account comes with a full suite of free responsible gaming tools. Activate any of them at any time through your account settings or by contacting support.
Deposit Limits
Set a maximum deposit amount for daily, weekly, or monthly periods. Once your limit is reached, no further deposits are accepted until the period resets. Limits can be lowered immediately but increases require a mandatory 24-hour cooling period to ensure the decision is deliberate. Minimum limit starts at ৳500 BDT per day.
Loss Limits
Define the maximum amount you are prepared to lose within a set time frame. When your loss limit is reached, your betting and casino access is paused automatically for the remainder of that period. This tool is especially useful for players who find it difficult to stop after a losing streak and want a built-in safety net.
Session Time Limits
Set a maximum session duration after which you will receive an automatic notification and the option to log out. You can configure session reminders at 30-minute or 60-minute intervals so you stay aware of how long you have been playing. Keeping sessions short is one of the most effective ways to maintain a healthy relationship with gambling.
Time-Out / Cooling-Off
Take a planned break from the fv99 platform for a period of 24 hours, 7 days, 30 days, or a custom duration of your choosing. During a time-out, you will be logged out and unable to access your account. Marketing communications will also be suspended for the duration. Time-outs can be activated instantly through your account settings or by contacting our support team directly.
Self-Exclusion
If you believe gambling has become a serious problem, you can request a self-exclusion from the fv99 platform for a minimum period of six months, up to a permanent ban. During self-exclusion, your account is fully locked, all promotional communications cease, and you cannot create a new account. To apply for self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request".
Activity & History Reports
Access a full breakdown of your betting and casino activity, including total deposits, total withdrawals, net win/loss figures, session durations, and game-by-game history in ৳ BDT. Reviewing your account history regularly helps you stay informed about your actual spending patterns and make rational decisions about your next session on fv99.
Signs That Gambling May Be Becoming a Problem
Problem gambling can develop gradually and is not always obvious at first. The following behaviours are common early warning signs. If you recognise any of these in yourself, please use one of fv99's responsible gaming tools or contact our support team right away.
Spending more money on gambling than you originally planned, or betting beyond your means.
Chasing losses — placing larger bets to try to win back money you have already lost.
Gambling to escape stress, anxiety, depression, loneliness, or other negative emotions.
Lying to family members, friends, or colleagues about the amount of time or money spent gambling.
Borrowing money, selling possessions, or neglecting bills and essential expenses to fund gambling.
Feeling irritable, restless, or anxious when not gambling or when trying to cut back.
Missing work, study, or family obligations because of time spent on gambling platforms.
Repeatedly failing to stick to self-imposed limits on time or money spent gambling.
Ask Yourself These Questions
If you answer "yes" to two or more of the following questions, we strongly encourage you to use fv99's responsible gaming tools or seek outside support.
Have you ever gambled with money that was intended for essential expenses such as rent, food, utility bills, or family needs?
Do you find yourself thinking about gambling frequently throughout the day — planning your next session or replaying past bets in your mind?
Have you ever tried to reduce or stop gambling but found yourself unable to do so despite genuine intention?
Do you feel a need to increase the size of your bets over time to achieve the same level of excitement or satisfaction?
Has gambling caused significant tension, conflict, or concern in your relationships with family members, a partner, or close friends?
Have you ever felt guilt, shame, or regret after a gambling session, particularly regarding the amount of money or time spent?
Do you continue gambling after winning, feeling that you need to keep playing rather than stopping and enjoying your winnings?
How to Activate Responsible Gaming Tools on fv99
Activating any of our responsible gaming controls takes less than two minutes. Follow the steps below or contact our 24/7 support team if you need assistance.
Log In to Your fv99 Account
Visit fv99.vu and log in using your registered mobile number or email address and your account password. If you have forgotten your credentials, use the account recovery option on the login page.
Navigate to Account Settings
Click on your account avatar or username in the top-right corner of the screen to open the account menu. Select "Settings" or "Responsible Gaming" from the dropdown options.
Choose the Tool You Need
Select from Deposit Limits, Loss Limits, Session Time Limits, Time-Out, or Self-Exclusion. Each tool has a clear description and configuration panel where you can enter your chosen values in ৳ BDT or time units.
Confirm and Save Your Settings
Review your selections carefully and click "Save" or "Confirm". Restrictions take effect immediately. A confirmation will be sent to your registered email address. Limit increases will be held for 24 hours before taking effect.
Contact Support if You Need Help
If you cannot access your account settings or need immediate assistance activating a time-out or self-exclusion, email our team at [email protected]. We respond within 48 hours Bangladesh Standard Time (BST, UTC+6) and will act urgently on all self-exclusion and time-out requests.
Frequently Asked Responsible Gaming Questions
Can I reverse a self-exclusion early?
No. Self-exclusions on fv99 are binding for their full stated duration. A minimum six-month self-exclusion cannot be lifted before the six months have elapsed. This is intentional — the cooling period is designed to give you sufficient time and space away from the platform.
Will increasing my deposit limit take effect immediately?
No. All limit increases are subject to a mandatory 24-hour waiting period from the time of the request. This safeguard ensures that requests made impulsively during a losing session cannot take effect right away. Limit reductions, time-outs, and self-exclusions take effect immediately.
Does fv99 share my responsible gaming data with anyone?
No. Your responsible gaming settings, self-assessment history, and any communications with our support team about problem gambling are treated with the strictest confidentiality. Please review our Privacy Policy for full details on how your data is handled.
What happens to my account balance during self-exclusion?
Any remaining balance in your fv99 account at the time of self-exclusion remains secure. You may request a withdrawal of your balance by contacting [email protected]. Withdrawals during self-exclusion are processed in accordance with our standard withdrawal policy.
Can I still receive bonuses and promotions during a time-out?
No. All marketing communications, bonus offers, and promotional messages are automatically suspended for the duration of any time-out or self-exclusion period. You will not receive BPL promotions, Eid bonus offers, or any other fv99 marketing during a cooling-off period.
Support Is Always Available
You are never alone. Whether you need to activate a tool, talk through concerns, or request immediate account restrictions, fv99's support team and the following resources are here for you.
fv99 Support Team
Our dedicated support staff are available around the clock to assist with responsible gaming tool activation, account restrictions, and general wellbeing queries. Response within 48 hours BST.
[email protected]Talk to Someone You Trust
Sometimes the most important first step is telling a family member, a close friend, or a trusted colleague that gambling has become a concern. You do not need to face this alone — and people who care about you want to help.
Speak openly with familyProfessional Counselling
Mental health professionals and licensed counsellors in Bangladesh can provide structured support for gambling-related difficulties. Reach out to a qualified practitioner in Dhaka, Chittagong, Sylhet, or your nearest city for professional guidance.
Seek professional helpImmediate Account Lock
If you need your account locked right now without logging in, send an email to [email protected] with the subject "Urgent — Lock My Account" and include your registered mobile number or email address. We will act within two hours.
[email protected]Play Responsibly — Enjoy fv99 at Its Best
With your limits set and our tools in place, fv99 is a safer, more enjoyable experience. Explore our cricket markets, slot games, and live casino — all backed by a platform that genuinely cares about your wellbeing.